Meet CallIQ

Real-time visibility, intelligent intelligence, exceptional results.

The complete contact center intelligence platform

CallIQ with DeepView AI gives you complete visibility and actionable intelligence into your contact center operations. Monitor performance in real-time, improve agent quality with AI-powered scoring, and drive customer satisfaction to new heights.

Advanced AnalyticsVisualize call patterns and analyze performance with interactive charts and detailed KPIs for data-driven decisions.

Predictive IntelligenceLeverage AI-driven trend analysis to identify patterns and optimize staffing decisions with predictive intelligence.

AI-Powered QAAutomatically evaluate agent performance with intelligent scoring that analyzes call transcriptions for quality and effectiveness.

Monitor performance

See everything, miss nothing.

Real-Time Operational Visibility
Get instant insight into your contact center's pulse with live dashboards showing agent status, call volumes, queue depths, and wait times. Identify bottlenecks before they impact customers and make data-driven staffing decisions in real-time.
Advanced Performance Analytics
Track key performance indicators across all touchpoints with interactive charts and comprehensive reporting. Analyze call patterns, peak traffic periods, and resolution rates to optimize operations and resource allocation.
Proactive Alert System
Receive immediate notifications for performance anomalies, system issues, or service level breaches. Stay ahead of problems with automated alerts that help you maintain consistent service quality and operational excellence.

Improve agent quality

Turn Every Agent Into Your Best Agent

AI-Powered Call Scoring & Evaluation
Automatically assess every interaction using intelligent analysis of call transcriptions, evaluating greeting quality, active listening, problem resolution, and communication effectiveness. Get consistent, unbiased performance reviews with detailed feedback for continuous improvement.
Personalized Coaching Opportunities
Identify specific skill gaps and training needs for each agent through comprehensive performance data. Provide targeted coaching recommendations based on real call analysis, helping agents develop their strengths and address improvement areas.
Performance Recognition & Development
Celebrate top performers and track improvement trajectories with detailed agent scorecards. Create a culture of excellence by recognizing achievements and providing clear pathways for professional development within your contact center.

Drive customer satisfaction

Turn Every Agent Into Your Best Agent

Enhanced First-Call Resolution
Improve customer experience by giving agents the tools they need to resolve issues efficiently. Use trend analysis and historical data to identify common problems and implement proactive solutions that reduce repeat calls.
Sentiment Analysis & Feedback Integration
Monitor customer emotions throughout interactions using AI-powered sentiment analysis. Combine this with integrated survey tools to capture comprehensive feedback and quickly address any satisfaction concerns before they escalate.
Continuous Service Optimization
Leverage predictive intelligence to anticipate customer needs and optimize service delivery. Use data-driven recommendations to refine processes, improve response times, and create exceptional experiences that build lasting customer loyalty.

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Everything you need to excel

Powerful AI-driven features designed for modern contact center management and exceptional customer experiences.

Real-Time Dashboard
Monitor your entire contact center at a glance with live metrics on agent status, active calls, queue performance, and wait times. Get instant alerts for issues and maintain high service levels.
AI-Powered Quality Assurance
Automatically evaluate agent performance with intelligent scoring that analyzes call transcriptions for greeting quality, listening skills, and communication effectiveness.
Advanced Analytics
Visualize call patterns, track peak hours, and analyze agent performance with interactive charts and detailed KPIs for data-driven decision making.
DeepView AI Trends
Leverage AI-driven trend analysis to identify patterns, anomalies, and seasonal shifts. Optimize staffing decisions with predictive intelligence.
Searchable Archives
Access and export comprehensive message histories with powerful search capabilities. Maintain compliance and track communication patterns.
Flexible Hosting
Host your data wherever you want. We support on-premise, cloud, and hybrid solutions.

Choose your productivity path

Unlock AI-powered contact center efficiency with our flexible plans. We have the perfect toolset to maximize your contact center operations.

Call IQ Dashboard

A simple, powerful dashboard to monitor your contact center.

$100 /month

Real-time operational visibility
Advanced performance analytics
Proactive alert system
On-premise, cloud, or hybrid deployment
Email support

Buy now

Call IQ Dashboard + DeepView AI

Add DeepView AI to your dashboard to get AI-powered intelligence and trends.

$200 /month

Everything in Call IQ Dashboard
DeepView AI trends and intelligence
AI-powered quality assurance
Agent Assist API integration
10,000 AI credits per month
On-premise, cloud, or hybrid deployment

Buy now

Partner with TAS Technologies Group

Leverage decades of hands-on expertise in contact center operations, technology integration, and industry best practices.

Unmatched expertise in contact center technology
Seamless integration with existing systems
Transparent, competitive pricing
Dedicated long-term partnership
60+ years of experience in contact center technology
Trusted by contact centers worldwide

Partner with us

Get early access to Call IQ and get 50% off for a year

Partner with us as a founding beta customer and help shape the future of contact center management while saving 50% for an entire year. Limited spots remaining.

Get early access